Frequently Asked Questions
At SHEGROWN, we are dedicated to providing an exceptional and seamless shopping experience. Our FAQ section is designed to answer all questions regarding products, orders, shipping, returns, sizing, payments, and special services. We strive to ensure that every interaction reflects the premium quality and sophistication of our brand
Orders
How do I place an order
Simply browse our curated collection on the SHEGROWN website, select your preferred items and sizes, add them to your cart, and complete checkout securely. Each order is processed with care to ensure your luxury intimates arrive in perfect condition
Can I modify or cancel my order
Orders may be modified or cancelled within 1 to 2 business days during the processing period. Please contact us immediately at teams@shegrown.co.uk or via WhatsApp at +44 7848 159239 for prompt assistance
Will I receive an order confirmation
Yes. Upon placing your order, a confirmation email containing your order details and invoice will be sent automatically
Shipping & Delivery
Where does SHEGROWN ship
We currently offer shipping exclusively within the United Kingdom
How long does order processing take
Orders are carefully reviewed and processed within 1 to 2 business days prior to dispatch
What is the standard delivery time
Delivery within the United Kingdom typically takes 5 to 7 business days after order processing
Can I track my order
Yes. Once your order is dispatched, you will receive an email with tracking information to monitor the progress of your delivery
Returns & Exchanges
Can I return or exchange an item
Yes. Returns and exchanges are accepted within 14 days of delivery for items that remain unworn, unwashed, and in their original condition with tags attached
Are all items eligible for return
Certain intimate items, including underwear, are non-returnable due to hygiene reasons unless faulty or damaged
How do I initiate a return or exchange
Please contact our team at teams@shegrown.co.uk or via WhatsApp +44 7848 159239 with your order number and details of the items
How long does a refund take
Refunds are processed to the original payment method within 7 business days after inspection of returned items
Can I exchange for a different size or style
Yes. Exchanges are subject to availability. Our team will provide guidance and ensure a smooth process
What if I receive a faulty or damaged item
In the unlikely event of a faulty or damaged product, contact us immediately with photographs. We will arrange a replacement or refund at no additional cost
Payment & Billing
Which payment methods are accepted
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, and Google Pay
Is my payment secure
Absolutely. SHEGROWN uses industry-standard encryption and secure payment gateways to ensure your personal and financial information is protected
Can I receive an invoice
Yes. An invoice is automatically sent to your email upon completion of your purchase
What should I do if my payment is declined
Please contact our support team immediately at teams@shegrown.co.uk or via WhatsApp +44 7848 159239 for assistance
How long do refunds take
Refunds typically appear within 7 business days, depending on your bank or payment provider
Size & Fit
How do I determine my correct size
Please refer to our Size Guide page for detailed measurements. For further assistance, our team provides expert advice to ensure the perfect fit for bras, underwear, bodysuits, lingerie, and nightwear
Can I get help choosing the right fit
Yes. Our team is available to guide you in selecting the most comfortable and flattering fit for your body
Do SHEGROWN products stretch or shrink
Our high-quality fabrics are designed to maintain shape and fit accurately while providing comfort and support
Special Orders & Requests
Does SHEGROWN offer custom or special requests
Yes. Our Special Orders & Requests service allows for custom sizing, limited edition pieces, and personalized assistance. Contact teams@shegrown.co.uk or WhatsApp +44 7848 159239 to discuss your requirements
Loyalty & Rewards
Does SHEGROWN have a loyalty program
Yes. Customers earn points on every purchase which can be redeemed for discounts on future orders. Points are tracked through your SHEGROWN account
How can I use my points
Points can be applied at checkout. Your account dashboard displays your current points balance, redemption options, and rewards
Customer Support
How can I contact SHEGROWN
Email teams@shegrown.co.uk or WhatsApp +44 7848 159239 for assistance with orders, returns, sizing, special requests, or any other inquiries
When is support available
Our dedicated team responds promptly during standard business hours in the United Kingdom