Returns & Exchanges

At SHEGROWN, we are committed to ensuring that every customer feels confident and satisfied with their purchase. If for any reason your order does not meet your expectations, our Returns & Exchanges policy is designed to make the process seamless, straightforward, and professional.

Eligibility

We accept returns and exchanges for items that meet the following criteria:

  • The items must be unworn, unwashed, and in their original condition

  • Original tags and packaging must be intact

  • Items must be returned within 14 days of delivery

Please note that for hygiene reasons, certain intimate items such as underwear may not be eligible for return unless faulty or damaged.

Initiating a Return or Exchange

To start a return or exchange, please contact our customer support team via email at teams@shegrown.co.uk or via WhatsApp at +44 7848 159239. Include your order number and details of the items you wish to return or exchange. Our team will provide clear instructions on how to proceed.

Refunds

Once your returned items are received and inspected, we will process your refund to the original payment method. Please allow up to 7 business days for the refund to appear in your account. Shipping fees are non-refundable unless the return is due to a fault on our part.

Exchanges

If you wish to exchange an item for a different size or style, please contact our support team. We will guide you through the process and ensure that the replacement item is dispatched promptly. Exchange items are subject to availability.

Faulty or Damaged Items

In the rare event that you receive a faulty or damaged item, please contact us immediately at teams@shegrown.co.uk with photographs of the issue. SHEGROWN will arrange a replacement or refund promptly at no additional cost to you.

Important Notes

  • Return shipping costs are generally the responsibility of the customer unless the item is faulty or incorrectly shipped

  • We recommend using a tracked and secure shipping method when returning items to ensure safe delivery

  • All returns and exchanges are subject to inspection before processing

Our Commitment

At SHEGROWN, we aim to provide a premium shopping experience from start to finish. Our Returns & Exchanges process reflects the same level of care, professionalism, and attention to detail as our luxury intimates. Your satisfaction is our priority, and we strive to make every interaction effortless and reassuring.

Experience confidence in every purchase, knowing that SHEGROWN stands behind the quality and comfort of our products.